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August 2021

Minor Changes in the New Registration Process

August 2021

This month, we’ve changed the registration process slightly by asking Talent Scouts for their email address and password first when creating an account. Only in the next step users are asked to enter their profile data with first and last name as well as location and department.

This is mainly a maintenance change that will make Firstbird’s registration and authentication process more stable and secure for the future, but it also means things will be easier for those that use the Single Sign-On registration process (meaning there will be no second login needed). It also means things will be easier for those that use the Single Sign-On registration process (meaning there will be no second login needed).
While it might seem that not that much changes for your Talent Scouts, if you have any internal materials that show the registration screens in sequence you might have to update them. You can also check out our videos that we’ve created for your users!

This change will take place in August 2021.

Reason when closing a recommendation is now optional

August 2021

Recruiters now have an additional option called "do not provide reason" when it comes to giving Talent Scouts a reason for closing their referral. This means that the responsible Talent Scout is informed that his recommendation has been closed, but he is not given a reason for this. This means that the responsible Talent Scout is informed that his recommendation has been closed, but he is not given a reason for this.

This change will take place in August 2021. For more information about closing recommendations, see the Help Center.

New Support form

August 2021

In order to provide you with even better and faster technical support, we would like to introduce the new support form.

From now on you can submit technical problems or questions directly via our support form. Your request will be automatically converted into a support ticket. This allows us to react even faster with the information you send us via the form, as our support staff already get a better overview by creating the ticket. Your request will be automatically converted into a support ticket.
For more information about closing recommendations, see the Help Center.

Curious yet? In this Help Center article you will find a description of the most important fields of the new support form. Your request will be automatically converted into a support ticket.