Privacy Policy of firstbird GmbH

Thank you for visiting our website. The following privacy policy will inform you which personal data Firstbird is processing, which purpose this is for and how you can object to the use of your personal data.

We would like you to know which data we are collecting at what point and how we use them. If you have any data protection related queries, please write to the following e-mail address: data-security@firstbird.com.

Data Protection & Cookies

A) General Information

1. Name and contact details of the data controller

The data controller within the meaning of Art. 4 no. 7 EU General Data Protection Regulation (hereinafter referred to as “GDPR”) is:

firstbird GmbH
Hietzinger Hauptstrasse 34
1130 Vienna, Austria
Phone: +43 1 25 31 790 199
Fax: +43 1 25 31 790 999
E-mail: hello@firstbird.com

2. These are your rights

Your rights vis-à-vis us in respect of personal data relating to you are as follows:

  • right of access,
  • right to rectification or erasure,
  • right to restriction of processing,
  • right to data portability,
  • right to object to processing.

Moreover, you have the right to lodge a complaint in respect of our processing of your personal data with a supervisory authority.

3. External data protection officer

Firstbird has appointed Mr. Marco Tessendorf of procado Consulting, IT- & Medienservice GmbH, Warschauer Str. 58a, 10243 Berlin, as the external data protection officer. He can be reached by e-mail at data-security@firstbird.com.

B) Which data relating to you do we collect?

Below, we would like to inform you which data relating to you we collect and which purpose we do this for.

1. When you visit our website

a) Access data

This is what we do: If you merely visit our website for information, i.e. if you do not register or send us other information, we will only collect the personal data which browser transmits to our server. If you want to take a closer look at our website, we will collect the data technically required so we can display the website and ensure stability and security (the legal basis for this is Article 6 par. 1 first sentence 1 lit. f. GDPR):

  • the pseudonymized IP address (the last three digits are replaced by 0),
  • the Internet site from which you accessed our website,
  • the type of browser you use to visit our website,
  • the date and time as well as duration of your visit to our website,
  • the name of the service providers through which our website is accessed,
  • the name of the file or information retrieved,
  • the data volume transmitted,
  • the http status code (e.g. “query successful” or “requested file not found”)

2. When you supply data voluntarily

a) Via contact forms on our website

This is what we do: If you get in touch with us through a contact form, we will store the data you supply (first name, last name, occupation, e-mail address, phone number, enterprise name, enterprise size, enterprise website, job applicant management system (if available)), so we can make documentation about recruiting available to you in our “Download” area (e.g. tips & tricks, guides and studies). The legal basis for this is Article 6 par. 1 first sentence lit. f GDPR.

External service providers: We cooperate with the service provider SharpSpring Inc. to store your data. SharpSpring has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. For information about data protection in SharpSpring Inc., please go to: https://de.sharpspring.com/legal/privacy/.

If you have given us express permission (by ticking the checkbox in the form), your data will not only be stored in SharpSpring but also transferred to our Sales Team. The purpose of such transmission is for you to be contacted by our Sales Team for a sales talk. The Sales Team will store your data in the customer relationship management system (CRM system) of the EU-based company Pipedrive. The legal basis for this is Article 6 par. 1 first sentence lit. a GDPR. Data transmission to Pipedrive rests on the legal foundation of a data processing agreement (DPA). You may at any time withdraw your consent to the transmission of data to our Sales Team. Withdrawal of consent can be declared by e-mail to data-security@firstbird.com or a message to the contact details provided in the site notice.

b) When you sign up for a webinar

This is what we do: When you sign up for a Firstbird webinar, we will store the data required for organizational purposes (e-mail address, first name and last name, enterprise name and enterprise size, possibly your phone number and the industry concerned). The legal basis for this is Article 6 par. 1 first sentence lit. f GDPR. The data obtained in this context will be erased once storage is no longer required, or processing will be restricted in the event of statutory retention obligations.

External service provider: In the organization of webinars, we cooperate with GoToWebinar of the US-based company LogMeIn, Inc. LogMeIn complies with the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. For information about data protection in LogMeIn, Inc., please go to: https://www.logmeininc.com/de/legal/privacy.

c) In other ways, e.g. when you contact us by e-mail

This is what we do: When you contact us by e-mail, we will store the data you communicate to us (your e-mail address, possibly your first name and last name as well as your phone number) so we can answer your questions. The legal basis for this is Article 6 par. 1 first sentence lit. f GDPR. The data obtained in this context will be erased once storage is no longer required, or processing will be restricted in the event of statutory retention obligations.

d) When you sign up for a web conference

This is what we do: When you sign up for a Firstbird web conference, we will store the data required for organizational purposes (e-mail address, first name and last name, enterprise name and enterprise size, phone number and the industry concerned). The legal basis for this is Article 6 par. 1 first sentence lit. f GDPR. If you have given us express permission (by ticking the checkbox in the form), we will transfer your data to our internal Sales Team after the web conference for the purpose of marketing and for direct contact by the Sales Team and the enterprises taking part (these are listed in the registration form). The legal basis for this is Article 6 par. 1 first sentence lit. a GDPR. You may at any time withdraw your consent to the transmission of data to our Sales Team. Withdrawal of consent can be declared by e-mail to data-security@firstbird.com or a message to the contact details provided in the site notice.

3. When you use the chat function (“live help”) on our website

This is what we do: When you use our live chat system, we will store the data you supply (your e-mail address, possibly your first name and last and your phone number) to answer your questions. In case of questions relating to our product, the data you supply will be transferred to our Sales Department and stored in a CRM system of the EU-based enterprise Pipedrive. In case of questions relating to support, your data will either be transferred to the Customer Success Team or to Customer Support. The legal basis for this is Article 6 par. 1 first sentence lit. f GDPR. The data obtained in this context will be erased once storage is no longer required, or processing will be restricted in the event of statutory retention obligations.

External service provider: Support messages received via the live chat will be processed and answered with the help of Zendesk, a software developed by the US-based enterprise Zendesk Inc. The legal basis of data transfer to Zendesk is reflected in the EU standard data protection clauses (Art. 46 GDPR). The data are stored in Europe exclusively. A copy of this agreement can be requested from data-security@firstbird.com. For further information on data protection in Zendesk, please go to: https://www.zendesk.de/company/customers-partners/privacy-policy/.

Our website is using the live chat software of the US-based enterprise Slaask. The legal basis of data transfer to Slaask is reflected in the EU standard data protection clauses (Art. 46 GDPR). A copy of this agreement can be requested from data-security@firstbird.com. For further information on data protection in Slaask, please go to: https://get.slaask.com/privacy-policy-2/.

Further information can be found under Cookies and Plug-Ins.

4. When you order our newsletter

a) Consent to newsletter subscription

This is what we do: Subject to your consent, you may subscribe to our newsletter with information about our products as well as updates about our enterprise, our events and further special offers. The goods and services we advertise are stated in the declaration of consent.

We use the so-called double opt-in process for subscriptions to our newsletter. This means that after you have signed up, we will send you an e-mail to the address you have supplied, asking you for confirmation of newsletter subscription. If you do not confirm your registration within 24 hours, the information you supplied will first be blocked and then automatically erased after one month. Otherwise, we will store the IP addresses you have used and the times of sign-up and confirmation. This process aims at proving that you signed up and to being able to clarify potential misuse of your personal data.

The only mandatory information for a newsletter subscription is your e-mail address. After we have received confirmation from you, we will store your e-mail address for the purpose of sending the newsletter to you. The legal basis for this is Article 6 par. 1 first sentence lit. a GDPR. You may withdraw your consent to receiving the newsletter at any time and unsubscribe the newsletter. To withdraw your consent and unsubscribe, you only have to click on the related link in every newsletter e-mail, or send an e-mail to either data-security@firstbird.com or to the contact details provided in the site notice.

b) External service provider for newsletter mailings

In newsletter mailings we cooperate with the service provider SharpSpring Inc. SharpSpring complies with the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. For information about data protection in SharpSpring Inc., please go to: https://de.sharpspring.com/legal/privacy/.

5. Access to the secured Help Center area (data privacy and onboarding)

This is what we do: In addition to the public area of the Firstbird Help Center, we offer our customers access to two secured areas:

  • Firstbird Data Security
  • Firstbird Onboarding

In these areas, we provide detailed information about data security and IT security at Firstbird, and helpful guides and templates for a successful onboarding with our referral platform.

To gain access, Firstbird will store and process following personal data from the user: first name, last name and e-mail address.

External service provider: For our Help Center, we cooperate with the service provider Zendesk, a software developed by the US-based enterprise Zendesk Inc. The legal basis of data transfer to Zendesk is reflected in the EU standard data protection clauses (Art. 46 GDPR). The data is stored in Europe exclusively. A copy of this agreement can be requested from data-security@firstbird.com. For further information on data protection in Zendesk, please go to: https://www.zendesk.de/company/customers-partners/privacy-policy/.

6. Amendments to data protection provisions

Firstbird reserves the right to amend these data protection provisions. The respective updated version of this privacy policy can always be accessed at https://firstbird.com/privacy. When using Firstbird, please always check for the latest status.

7. Use of the website’s closed section

The closed section of our website, the “Firstbird Referral Platform”, is a system which is separate from the actual website. It contains numerous personal data and has a separate privacy policy which we will point out to you in the appropriate context. Please read it carefully before you use the Referral Platform. In this context, please also note that the controller of the data is not Firstbird, but the platform provider (e.g. your employer) which enables you to use the Firstbird Referral Platform. Firstbird merely acts as an order data processor within the meaning of Article 28 GDPR, processing data by order of the data controller only. For further information about the Firstbird Referral Platform, please click here.

B) Cookies and Plug-Ins

1. Cookies we use on our website

Provider Information about the provider, purpose of data processing, legal basis and data protection provisions Deactivate cookie
Slaask Cookies are used to run the chat function. These Cookies enable the re-identification of your Internet browser to ensure that the individual users of the chat function of our website can be distinguished from one another. You can prevent these cookies from being stored through the setting of your browser software. However, as a result of the deactivation of cookies there is a possibility that the chat function of our website cannot be executed anymore.
Google Analytics This website uses Google Analytics, a web analysis services of Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how you use the site. The information generated by the cookie about your use of the website will usually be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize your IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website provider.

We use Google Analytics to analyze and improve the use of our website on a regular basis. The statistics compiled help us improve our site and make it more interesting for you as a user. In respect of the exceptional cases in which personal data are transmitted to the United States, Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. The legal basis of the use of Google Analytics is Article 6 par. 1 first sentence lit. f GDPR.

Information about third-party provider: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Terms of service: http://www.google.com/analytics/terms/de.html, data protection overview: http://www.google.com/intl/de/analytics/learn/privacy.html, and Privacy Policy: http://www.google.de/intl/de/policies/privacy.

You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore, you can prevent Google’s collection and processing of data generated by the cookie relating to your website use (including your IP address) by downloading and installing the browser plug-in available under: http://tools.google.com/dlpage/gaoptout?hl=de.
Google – Google AdWords We use Google Adwords to advertise our products and services on external websites; in doing so, we use so-called Google Adwords. This enables us to use the data from advertising campaigns to see how successful individual advertising efforts have been. We do this for the purpose of showing you advertising which is interesting to you, to make our website more interesting for you and to arrive at fair advertising costs.

Google delivers these ads via so-called “Ad Servers”. In this context, we use Ad Server cookies which help measure certain success parameters such as the display of ads or the number of user clicks. When you access our website via a Google ad, Google Adwords will store a cookie on your PC.

These cookies enable Google to identify your Internet browser. If a user visits certain pages on the website of an Adwords customer and the cookie stored on the user’s computer has not expired yet, Google and the customer will know that the user clicked on the ad and was rerouted to the page. Each Adwords customer is allocated a different cookie. Thus, cookies cannot be tracked via the websites of Adwords customers. In the context of the advertising efforts described, we do not collected and process any personal data ourselves. We merely obtain statistical analyses from Google. Based on these analyses, we can identify the advertising efforts which are particularly effective. We do receive any further data regarding the use of advertising; in particular, we are not able to identify users on the basis of such information.

The legal basis of the processing of your data is Article 6 par. 1 first sentence lit. f GDPR. For further information on data protection in Google, please visit: http://www.google.com/intl/de/policies/privacy and https://services.google.com/sitestats/de.html. Alternatively, you may want to visit the website of the Network Advertising Initiative (NAI) at http://www.networkadvertising.org. Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

You can opt out of this tracking process in various ways: a) by appropriately changing the setting of your browser software; in particular, the de-activation of third-party cookies will result in you not receiving any third-party advertising; b) by deactivating the cookies for conversion tracking by changing your browser settings in such a way that cookies from the domain www.googleadservices.com are blocked: https://www.google.de/settings/ads, this setting is deleted when you erase your cookies; c) by de-activating the interest-based advertising of parties which have joined the self-regulatory campaign “AboutAds”, via the link http://www.aboutads.info/choices, this setting is deleted when you erase your cookies; d) by permanent de-activation in your browser – Firefox, Internet Explorer or Google Chrome – using the link http://www.google.com/settings/ads/plugin. Please note that you may not be able to use full website functionality in this case.

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