5 Ways HR Can Use SMS to Reach Employees

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Ken Rhie is the CEO of Trumpia, which earned a reputation as the most complete SMS solution including user-friendly user interface and API for mobile engagement, Smart Targeting, advanced automation, enterprise, and cross-channel features for both mass texting and landline texting use cases. Mr. Rhie holds an MBA degree from Harvard Business School. He has over 30 years of experience in the software, the internet, and mobile communications industries.

Connect with Ken on LinkedIn

Text messaging is a useful tool for employee communications, yet human resource departments are still slow to implement a texting software platform for business use.  When you can reach your employees through text messaging, you will simplify many of the tasks of the human resources department, creating a simple communication strategy when welcoming new employees, sending out reminders, and updating employees in the event of an emergency.

Getting New Employees Onboard

One of the easiest ways to get an employee on board with all of the paperwork and training is to send out text messages providing these details and schedules. Just about everyone carries a smartphone that has texting capabilities, and this is the fastest way to reach your new employees. Send new employees a link to your employee handbook or directions to a training facility, and have a set start date firmed up with text messaging.

Encourage Compliance with Mandatory Trainings

Human resource departments often struggle with getting employees to the trainings they need in order to comply with regulations. Reminding employees of upcoming training sessions helps boost attendance, and reminds employees of the importance of keeping their training up to date. While emails can be sent as reminders, they are often lost or not read. By sending text messages, you will reach your employee wherever they have their mobile devices and not just at their desk.

To Ensure Benefits are Properly Maintained

Open enrollment periods for benefits are meant to allow employees reconsider their current plans and opt for a new one if they choose. HR can send out text messages with links to information regarding various plans, and to answer any questions quickly that an employee may have. When you want to remind your employees that it’s time for open enrollment, text messaging is going to get your message to all of your employees instantly.

Scheduling and PTO management

When you have a large number of employees, managing schedules can be a nightmare. Last minute changes to the schedule can mean you need to find someone to fill in right away. Text messaging allows you to coordinate schedules and reach everyone on your team in the event of an emergency scheduling need. In addition, employees can request time off through texting, which will make keeping track of requests conveniently.

Be Ready for an Emergency

When you need to reach your staff in an emergency, text messaging is the fastest way to reach out to your workforce. Whether you want to cancel a shift because of bad weather, or there is a security risk in the building, the ability to notify your staff through text messaging is a vital tool to keep your employees safe.

Text messaging can also be used to motivate staff, share ideas, and to give recognition to staff that have made a difference. Your human resources department will truly be amazed they ever did their job without texting!

For more information on how to integrate an SMS platform to improve your employee communications, click here.

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Majella Grawatsch

Originally from Brisbane, Australia, Majella completed her studies with a Bachelor of Business majoring in advertising from Queensland's University of Technology. After a few years of working in the gaming and entertainment industry in the APAC market, she moved to Vienna, Austria and joined the Firstbird team as a copywriter in 2016. She has never looked back, and now works across marketing, partnerships and sales in Firstbird’s international team.

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